30-Day Return Policy
We want you to be completely satisfied with your sculpture from Iris Jean. If for any reason you are not satisfied with your piece, you may return it in original condition within 30 days from the date of purchase for a refund or exchange.
Please note the following terms and conditions:
- Items must be returned in their original condition.
- Returns must be initiated within 30 days from the date of purchase.
- Refunds will be issued for the purchase price minus any applicable shipping charges.
- The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
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Frequently Asked Questions
Q: Can I return a piece after 30 days?
A: Unfortunately, we can only accept returns within 30 days from the date of purchase. Don't hesitate to reach out, we may be interested
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Q: What if the item I received is damaged or defective?
A: If your item arrives damaged or defective, please contact us. We will arrange for a replacement or repair, if applicable.
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Q: Can I get a repair or replacement for accidental damage?
A: Yes, we offer repairs and replacements for items that have been accidentally damaged up to 2 years after the date of purchase. Contact us for details on how to proceed.
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Q: How do I initiate a return?
A: To initiate a return, please contact us at irisjeanshop@gmail.com. Provide your order details and reason for the return, and we will guide you through the process.
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Q: How long does it take to process a return?
A: Once we receive your returned item, we will process your refund or exchange within 5 business days.
Q: Can I return a custom-made item?
A: Unfortunately, custom-made items are not eligible for return unless they are damaged or defective.
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Q: Do I need to include the original packaging when returning an item?
A: Yes, please try ensure the item is returned in its original packaging, if you add more bubble wrap or padding, you will get extra bonus points.
Q: What if I want to exchange my item for a different product?
A: You can exchange your item for a different product of equal or lesser value. Any price differences will be refunded or charged accordingly.
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Please feel free to reach out to us at irisjeanshop@gmail.com if you have any other questions or concerns. We're here to help you in any way we can.